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Grand Teguise Playa

Aware of the importance that the holidays have for our clients and more so in the moments we are living, the team of the Grand Teguise Playa is working without pause to adapt all the measures at our reach, elaborated by national and international organizations and our private advisors, with the aim to make your stay with us as safe as possible, leaving only one task to our clients: Enjoy.

This is a summary of the actions we are taking. Without doubts there will be more to come.

Hotel Grand Teguise Playa

 

General

 

Fulfilment of the hygienic recommendations of the WHO and the Spanish Institute for Touristic Quality, ICTE, as well as of the local health authoritie.

The hotel has been audited and found in accordance with the requirements of the Safe Establishments Program, to guarantee the prevention, hygiene and security against Covid-19 of all its clients and workers.

All facilities are open with the maximum capacities permitted.

Staff

 

Training of all members of the staff about hygienic and preventive measures by certified entities.

All members of our staff have enough protective equipment to carry out their tasks with security and quality training with our service of Labor Risk Prevention.

The interior facilities of the hotel have been adapted to guarantee the required distances, as well as having uniforms which are disinfected daily in our facilities.

Rooms

 

Disinfection following the protocols established for the rooms.

Elimination of superfluous decoration.

Change of sheets and disinfection of textiles even more strictly.

Control to avoid cross contamination through textiles or trash.

Cleaning staff with protective equipment while cleaning the rooms and doing so in the absence of the clients.

Buffet Restaurant and Bars

 

Reservation of tables and serving at the restaurant.

Control of access to the restaurant with thermal cameras and identification of the client (room number).

Only hotel guests are attended.

Type of meal service: Self-service buffet and Show Cooking.

Drinks are served to the table.

Linen of cotton washed and disinfected after each use.

Compulsory use of face masks UNE14683, except when sitting at the table. (The hotel doesn’t provide face masks).

Access to the buffet controlled by staff with compulsory disinfection of the hands when accessing to get the food and wearing face masks.

Access to the buffet in a one way with distances of 1.50m between clients.

Itineraries of cold buffet, hot buffet, desserts and show cooking separate in order to avoid agglomerations.

Attending staff (waiters, cooks and stockers) using face masks.

Air conditioning with system of disinfection through ultraviolet rays.

PProtocols for washing and disinfecting the dishes, cutlery and glasses certified by Biolab.

Protective screens and required distances at the bars. There are no self-service machines, service at the counter and the tables.

Reception

 

Social distance measures through signaling and procedures of circulation which avoid that arriving clients mix with residents before validation and check-in.

PPayment with credit cards, contactless.

Protective screens at the counter.

Disinfection and sterilization of the magnetic room keys after each use through UV and viricides. Protocol that avoids a used key to be used again without the correct treatment.

Temperature control with a thermal camara at the entry of the hotel and discreet action protocols in a case of a temperature higher than the established range.

Agreement with private clinics for the attention of clients as well as staff in case of fever or symptoms of the disease.

Pools

 

Sanitary protocols of maintenance of the water and disinfection of the solarium and sun beds.

Required distances between the sunbeds.

Our pools have been renewed during the state of alarm.

The access door to the beach is closed in order to avoid access of people without control or foreign to the hotel.

Common Areas

 

Cleaning and disinfection adapted to the demanded protocols, increasing the frequency with special attention to the common bathrooms and critical contact areas.

Daily ventilation of all areas.

Common areas equipped with dispensers of water-alcohol gel.

Maximum capacity adapted to the current situation to guarantee social distances.